Privacy Policy

How information is used

Personal information is used for purposes connected with operating King Casino and providing a safer, more reliable service. The main purposes may include the following:

• Creating, administering and securing player accounts.
• Processing deposits, withdrawals, bets, account adjustments and other transactions.
• Checking identity, age, eligibility, account ownership and payment activity.
• Carrying out anti-fraud, security, risk and responsible gambling checks.
• Responding to questions, complaints, technical issues and support requests.
• Communicating important information about accounts, services, security, changes and transactions.
• Sending marketing communications where permitted and where the player has provided the required consent or has otherwise agreed to receive them.
• Improving website design, functionality, content, performance and accessibility.
• Detecting, investigating and preventing suspected misuse, unlawful activity or breaches of the website terms.
• Meeting applicable legal, regulatory, financial, taxation, record-keeping and gambling-related obligations.

Information may be combined from different interactions with the site to keep records accurate, identify unusual activity and provide consistent support. It may also be used to enforce account rules, resolve disputes, protect players and protect King Casino, its service providers and other users from security threats.

Marketing communications

Players may receive promotional or service-related communications in accordance with their preferences and applicable requirements. Service messages, such as account, security or transaction notices, may still be sent when necessary even if marketing preferences have been changed. Players can withdraw consent to marketing by contacting support@king-casino.wtf. Where an unsubscribe option is included in a marketing message, it may also be used to update preferences.

Sharing information

Personal information may be shared when reasonably necessary to operate the service. This can include sharing with payment providers, identity and verification providers, technology and hosting providers, customer support services, fraud prevention services and professional advisers. Information may also be disclosed where required to comply with a lawful request, protect legal rights, investigate suspected wrongdoing, respond to an emergency or protect the safety and security of the website and its users.

Service providers may process information on behalf of King Casino and are expected to handle it for appropriate purposes and with suitable security measures. Some providers may operate in countries outside Australia. Where information is transferred or accessed internationally, reasonable steps are taken to support appropriate handling and protection, subject to applicable requirements.

Player privacy rights and requests

Players may have rights in relation to the personal information held about them, subject to applicable requirements and reasonable verification. These rights can include asking to access information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where appropriate, and withdrawing consent to marketing communications. A request may need to include enough information to confirm the relevant account and protect against unauthorised disclosure.

How to make a request

To exercise a privacy right or ask a question about personal information, contact support@king-casino.wtf. Players can use this address to request access to their data, ask for correction of inaccurate information, request deletion where applicable, or withdraw consent to marketing. The request should explain what is being requested and include the relevant account details without sending unnecessary sensitive information.

• Access: ask for information about the personal data held and, where appropriate, a copy of that data.
• Correction: identify information that is inaccurate, incomplete or out of date and provide the correct details.
• Deletion: ask for personal information to be deleted where there is no continuing lawful or operational reason to keep it.
• Marketing consent: withdraw consent or update preferences for promotional communications.
• Privacy concerns: describe a concern about how information has been collected, used, stored or shared.

A request may be refused, limited or delayed where allowed or required by law, including where providing information could affect another person's privacy, compromise security, interfere with fraud prevention, or conflict with mandatory record-keeping obligations. Closing an account does not automatically delete all records, because some information may need to be retained for a period required by law or to establish, exercise or defend legal claims.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The current version will be made available on the website, and the date or other notice may be updated when material changes are made. Players should review the policy periodically. Continued use of the website after an update may indicate acceptance of the revised information practices, where permitted.

If a player has questions about this Privacy Policy or how personal information is handled, the player can contact support@king-casino.wtf. King Casino aims to handle privacy requests fairly, securely and within a reasonable timeframe.